Terms & Conditions
A 50% deposit is required to confirm a booking. No order will be commenced until such time as a deposit has been paid.
Balance of payment is due 7 days prior to delivery or pick up unless full payment has been received goods will not be shipped/delivered. If you are collecting your order, full payment is due upon collection. We do not accept payment by cheque or money order.
Confirmation of Orders
Upon receipt of your order confirmation, you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.
If you cancel your order your deposit will not be refunded. At the discretion of management and dependant on the circumstances, a credit note may be issued less an admin fee of 20% of the total cost of the order. If you cancel your order within 14 days of the delivery or collection date, there will be no credit issued and any balance outstanding will be due and payable Please note that any credit notes issued are done so as a good will gesture and at the discretion of management.
Any changes made to your order within 14 days of collection or delivery will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We do not except flavour changes the week the cake is due. We will however endeavour to accommodate you to the best of our ability. by proceeding with the purchase, you are in agreement with the terms and conditions.
At Fantasy Cakes, we pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately, once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility.
Care instructions must be followed thoroughly in order to avoid compromising the cakes quality. Care instructions are given for each cake and the staff will always answer any questions. once the cake has left our premises the care and responsibility is with the customer.
Photos of the cakes
Unfortunately, we do not text or email cake pictures to customers before the work is finished. Cakes are better viewed in real life on pick up or on delivery. This is at Fantasy Cakes discretion.
Variations from pictured items
In some cases, it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable.
Fantasy Cakes has made an amendment to our refund policy effective immediately (14/07/20)
Customers will be able to rebook their cake any time with Fantasy Cakes approval. We do not refund monies due to Covid lockdowns. If you wish to postpone your order, we require 7 days’ notice via email otherwise your order will go ahead. We do our best to stay in touch with all our customers during this difficult time. ATTENTION If a cake has been started on the week the cake is due, this cake will be finished, and the customer will be required to pick up the cake on the pre organised date. We do not store cakes or stop work on already started cakes due to Covid Lockdowns. This is non negotiable.
Disclosure of Information
Fantasy Cakes will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Fantasy Cakes sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Agreement to Terms and Conditions
Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions”). By using this website, you agree to be subject to these Terms and Conditions.
Fantasy Cakes may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice.
Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications. Please re-read these terms and conditions before subsequent use.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
By proceeding and agreeing with a purchase, you agree with our terms and conditions as stated above.